Why is it important to read this policy?
From the moment you create an account on bbvip, every transaction, every bet, and every support request brings some of your information into our system. You have the right to know how that information is used, who can access it, and how much control you have over it.
Bbvip believes that user trust is our most valuable asset. To maintain that trust, we follow internationally recognized data protection standards. This privacy policy has been written in plain language for users in Bangladesh — so you can understand it fully, without any legal complexity.
This policy was last updated in 2026. Should any future changes be made, bbvip will notify you in advance via email and in-app notifications.
This policy applies to all bbvip services — including the website, mobile app, and all customer support channels.
Last Updated
January 2026
Applicable jurisdiction
All users, including those in Bangladesh
Age Restriction
For individuals aged 18 and above
Our Core Privacy Protection Principles
Bbvip follows six core principles to protect every user's data.
Encrypted Storage
All your personal and financial information is protected with AES-256 encryption, making unauthorized access virtually impossible.
Never Sold to Third Parties
Bbvip never sells your personal information to third parties or shares it without your permission.
Your Control
You may view, correct, or request deletion of your data at any time.
Regular security audits
Bbvip's servers and databases are regularly audited by third-party security experts.
Opt-Out Option
You can unsubscribe from marketing emails or SMS messages at any time.
Transparent communication
If there are any changes to the data usage policy, bbvip will notify you clearly in advance.
What information do we collect?
Bbvip only collects information that is genuinely needed to provide our services. No unnecessary data is ever requested.
Registration information
Information collected when you open an account with bbvip:
- Full name (as per ID)
- Mobile Number
- Email Address
- Date of birth (for age verification)
- National ID or passport number (for KYC verification)
Financial information
Information recorded during deposits & withdrawals:
- Mobile banking number (bKash, Nagad, Rocket)
- Transaction amount & date
- Transaction ID
- Bank account details (if applicable)
Device & usage information
Data collected automatically to improve our services:
- IP address & device type
- Browser & operating system
- Time spent on site & pages visited
- Cookies & Local Storage Data
Support & contact information
Information retained when contacting customer support:
- Chat & Email Conversations
- Complaints & issue descriptions
- Call recordings (for quality assurance)
- Feedback & Ratings
How is my data used?
Collected data is used only for specific, defined purposes. Details are provided below.
| Purpose of Use | What data is used | Legal Basis |
|---|---|---|
| Account creation & management | Name, Mobile, Email | Contractual obligation |
| Identity verification (KYC) | NID, passport, date of birth | Legal obligation |
| Payment processing | Financial Information, Mobile Banking Number | Contractual obligation |
| Fraud Prevention | IP address, device information, transaction patterns | Legitimate Interest |
| Customer Support | Support conversations, account information | Contractual obligation |
| Marketing & Offers | Email, mobile, usage patterns | Consent (Opt-In) |
| Responsible Gaming Monitoring | Betting history, login frequency | Legitimate Interest & Legal Obligation |
Is my data shared with anyone?
Bbvip never sells your data to third parties. However, limited information may be shared in certain specific circumstances, always within legal bounds and solely in the interest of your service.
Payment Processor
Necessary information is shared with mobile banking partners — including bKash, Nagad, and Rocket — to process transactions. These partners operate under their own privacy policies.
Regulatory authority
Providing information in response to a valid court order or government authority directive is a legal obligation. In such cases, only the specific data requested will be disclosed.
Technology service provider
We work with a number of technology partners for cloud hosting, analytics, and cybersecurity services. All of them operate under strict data protection agreements.
What We Never Do
- Sale of data to advertisers
- Sharing with marketing partners without consent
- Data Transfers to Social Media Companies
- Profiling or tracking using personal data
- Transfer of data to third countries without consent
Cookies Policy
Bbvip's website and app use cookies — small text files stored on your device that help the site remember your preferences. They are completely harmless.
Bbvip uses three types of cookies — essential, functional, and analytical. Essential cookies are always active, as the site cannot function properly without them. For the remaining types, you can set your own preferences.
You can clear or block cookies through your browser settings at any time. Please note that some features may not function properly if you do so.
Types of Cookies
- Required: Login sessions, security tokens
- Functionality: Language preference, theme settings
- Analytics: Page views, user behavior
- Marketing: Active on consent only
Your Rights
You have full control over your data on bbvip. You may submit any of the requests listed below.
Right to Access Your Data
To view the information we hold about you, please submit a request to our support team.
Right to Rectification
If any of your information is incorrect, you can request a correction. Updates are typically processed within 7 business days.
Right to erasure
After closing your account, you may request the deletion of certain data, except where retention is required by legal obligation.
Right to Data Portability
You may request an export of your account data in a machine-readable format.
Right to restrict processing
You can request that we restrict the use of your data for specific purposes, particularly for marketing.
Right to Lodge a Complaint
If you have any concerns about data protection, you can file a complaint directly with bbvip support or with the relevant authority.
How long is data retained?
Bbvip does not retain any data longer than necessary. A separate retention period is defined for each type of information.
Most data is retained for as long as your account remains active. After account closure, certain information may be kept for a defined period — primarily for legal compliance and the resolution of potential disputes.
| Data type | Retention period |
|---|---|
| Account information | 5 years after account closure |
| Financial transaction records | 7 Years After the Last Transaction |
| KYC Documents | 5 years after account closure |
| Customer support conversations | 2 years |
| Website Logs & Analytics | 1 year |
| Marketing Consent Records | 3 years from consent withdrawal |
Secure Deletion: Once the retention period expires, data is securely deleted or anonymized so that it can never be linked to any individual again.
Contact us
For any questions regarding data protection, please contact the bbvip support team.
View FAQsOur Technical Measures for Data Protection
Bbvip protects your data not just through policy, but through robust technical measures as well.
SSL/TLS Encryption
All communications between you and bbvip's servers are encrypted.
Two-factor authentication
An extra layer of login security — OTP and device verification.
Secure data centers
Data is stored in internationally certified, secure data centers.
Regular penetration testing
Security experts regularly identify and address vulnerabilities to keep your data safe.
What happens when the policy changes?
Bbvip may update this Privacy Policy from time to time. Revisions may be made due to the launch of new services, legal requirements, or technological changes.
Before any significant changes take effect, we will notify you via your registered email address and display a banner on the website homepage. Continued use of the site after changes are made will be considered your acceptance of the updated policy.
If you do not agree to the updated policy, you have the right to close your account. For more information, please contact bbvip Support.
Tip: Please review this page periodically. The date of the latest update will always be displayed at the top of the policy.
Play Safe at bbvip, Win with Confidence
Your data is secure, your winnings are guaranteed. Join bbvip and enjoy Bangladesh's best safe betting experience.